Frequently Asked Payment Questions

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What payment methods do you accept?

We offer Visa, Mastercard, AMEX, Paypal, Apple Pay and Klarna for the majority of countries. The local payment methods we offer are presented in the checkout.

Which currencies can I pay with?

All countries are charged in local currency based on your geographical location. Please note that if you do not see prices in your accurate local currency, you can change your country in the address field in the check-out and the price will automatically be updated.

Why has my credit/debit card declined at checkout?

If you receive the notification that your credit or debit card has been declined, please contact your issuing bank or payment provider.

Possible reasons for declined payments are invalid payment method, incorrect billing details or bank issues. We advise you to try another card/payment method or contact your bank.

Are your payment methods secure to use?

We can only accept payments via 3D Secure (Verified by VISA/Mastercard SecureCode). This payment method is 100% secure and guarantees that the person using the card is the cardholder, by putting the customer in direct contact with the bank to verify their purchase. If you have any questions regarding 3D Secure, please contact your bank.

Are VAT/tax included in the given price?

When ordering from within the EU, all additional charges such as VAT/tax and duties are included in the given price.

When ordering from countries outside the EU, all prices exclude VAT/tax and duties. Price also excludes costs for physical inspection at customs in countries where this is required. Please note that we cannot undervalue orders, or mark them as a gift.

How much tax and duty will I have to pay?

Unfortunately, we cannot estimate how much tax and duties you will pay to your country as this is regulated by the respective country. Your local customs office should be able to estimate the price of the import fees.

If you still can’t find an answer to your questions, you can drop us an email at

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